The Ministry of External Affairs (MEA) on Friday signed an agreement with Tata Consultancy Services Ltd for the second phase of the Passport Seva Programme (PSP-V2.0) that envisages increasing data security and roll out of the next level of customer experience.
The MEA said it is working towards the opening of one passport services centre in every Lok Sabha constituency where there is no Passport Seva Kendra (PSK) or Post Office Passport Seva Kendra (POPSK).
It said the government plans to embark on technology upgrades with the use of biometrics, artificial intelligence, advanced data analytics and auto-response under the Passport Seva Programme (PSP). Tata Consultancy Services Ltd has been involved as a service provider in the Passport Seva Project for over 10 years.
The PSP-V2.0 is a continuation and enhancement of PSP-V1.0, an e-governance instrument that the MEA said introduced “unprecedented” transformation in the delivery of passport related services to citizens.
It said the project design ensured that support functions like citizen interface, technology backbone, call centres were provided by the service provider, and the government continued to exercise all sovereign and security-related functions in the passport issuance process.